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As the guidelines around travel are constantly evolving, we are here to keep you updated, to help and to advise. Your health and safety, as well as the health and safety of our team, is of paramount importance to us and this will remain our priority as we move forward. Below we have set out some of the key changes that you will experience whilst on a holiday with Topflight. As things inevitably evolve, we will update the below in line with current best practices.
It is worth noting that the 2020/21 winter ski season will obviously be a little different than normal. There have been changes to the number and frequency of flights operating and also to the volume of clients that our partner hotels and accommodation will hold. This means that our ski programme has limited spaces and should be booked as early as possible to avoid disappointment.
But don’t worry, we know that with things being as uncertain as they are right now, you may not want to fully commit just yet, so for your peace of mind and reassurance, we have introduced our Book with Confidence Guarantee which means that you can book now and pay later, change your mind up to 28 days before travel and book with confidence with our Covid protection.
If you have any questions or concerns which are not addressed below, our reservations team will have the most up to date information and will be able to guide you through the travel process. We are contactable on 01 240 1700 or from Northern Ireland 028 2108 0007 from Monday to Friday, 9:00am to 5:30pm. Please feel free to get in touch.
We're here to help you plan your trip.
First of all, if you are experiencing any COVID-19 symptoms, you should self isolate and arrange to be tested. You should not travel if you, or anyone in your household is showing symptoms.
We endeavour to keep you updated with information from our ski resorts as and when we receive it. For now, our ski resorts across Austria, France, Andorra and Italy are all preparing for the upcoming ski season, with enhanced health and safety measures in place to ensure compliance with all requirements related to COVID-19. They are doing everything within their power to make sure that you have a safe and enjoyable visit to the slopes.
By following the guidelines outlined, we can ensure a safer travel experience for everyone.
For the most up to date information on our partner airports please see:
Remain seated for the duration of the flight where possible.
As with all aspects of the holiday experience there will be changes to boarding procedures and indeed on board your flight. In general there will be staggered boarding in small groups. Currently this will see rows in the centre of the aircraft fill first and then work out from the middle towards the front and back of the aircraft. All aircraft used by our airline partners are already installed with high efficiency particulate air (HEPA) filter systems with vertical air flow which provide fresh air quality during the flight.
Each airport will be adhering to the highest levels of safety.
All airports will have slightly different protocols, but each will be adhering to the highest levels of safety to allow you to travel with confidence.
As with all other aspects of the travel experience you will notice improved safety and social distancing on your transfers. Changes will include:
There are strict cleaning and hygiene standards in place.
We’ve always carefully selected our accommodation partners for their high standards. They are currently working on and adapting their measures to optimise health, safety and cleanliness procedures, as well as creating additional measures for social distancing. They are working in line with their national government guidance and as a result, below are a selection of the measures that are in place. This is an outline of the more general new safety procedures that you can expect.
Our team are with you all the way.
As always on the ground support is an integral part of any Topflight holiday and one which we know that you appreciate and value. We will currently operate with 24/7 support from our overseas concierge. Throughout the duration of your stay our Overseas Concierge is on hand to ensure that you have all the information and assistance that you need. Contactable 24/7, they will be in touch before you travel and will contact you at each point in your journey to make sure that everything runs just as smoothly as possible.
In some of our featured resorts, should you desire we can arrange for a member of our in resort management team to meet you at your accommodation in a socially distanced manner. Our team on the ground have first hand knowledge of things like pre-booking restaurants, guidelines on how public transport is operating and any additional protocols in regard to retail areas.
In advance of your arrival back in Ireland, you are asked to fill out a passenger locator form as a precaution, to aid any potential contact tracing.
Arrivals in the Republic of Ireland
The form for those returning to the Republic of Ireland must be filled out online within 48 hours of arrival at the airport. One form should be completed for each person aged 16 or older. Details of children under the age of 16 should be included on a form completed by an accompanying adult. Once completed you will receive an email confirmation that the form was completed. This email may need to be shown to passport control on arrival. This 'Covid-19 Passenger Locator Form' and further details can be found here.
Arrivals in Northern Ireland
The 'Public Health Passenger Locator Form' and further details for those returning to Northern Ireland can be found here. You must complete this form online before you arrive in the UK from any country. This includes if you’re travelling from a country or territory where you do not have to self-isolate when you arrive in the UK. The form cannot be submitted until 48 hours before your arrival time in the UK. On arrival in the UK, you will have to show the completed form, either by printing a copy or showing it on an electronic device. Each passenger needs to complete a form, except for children under 18 years old whose details can be added to the form of an adult they're travelling with. Failure to comply is a criminal offence.
When you’re ready to start thinking about your next journey, we’re ready to listen, advise, recommend and share our passion. Our appetite to help you see fantastic destinations, is as strong as ever. Likewise, if you have any concerns about the safety aspects of an upcoming or future trip, please speak to us and we will endeavour to put your mind at rest. The safety measures will continue to evolve and we will roll-out these and additional policies as needed. We look forward to having you travel with us again.
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We are 100% Irish owned and proud of it. We truly understand what's important to Irish clients like no one else can.
Topflight is a family run company, and as a family, we know what it means to get the family holiday right first time.
We take your trust in us very seriously. For your protection all of our package holidays are 100% protected.
Find out how we are adapting our service to help keep our clients safe, both as you travel and throughout your time spent in resort. Learn More →