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We recognise that, more than ever before, our clients need peace of mind and flexibility. Our award winning service begins the moment you book your holiday with our Book with Confidence Guarantee which includes:
Plus the comfort of knowing that you are booking with a fully licensed and bonded Irish company, trusted by Irish holiday makers for over 40 years, as well as the added reassurance that Covid-19 insurance cover is included.
Pay 150 deposit* at time of booking. Your final balance is due 28 days before travel. You can add and pay for ski packs and excursions up to 2 days before travel.
*Deposit for some cruise holidays may be higher.
Should you decide, up to 28 days before your departure date, that it is not the right time for you to travel, you can choose to postpone or change your holiday free of charge. Contact your travel agent or a member of our team to:
If you decide to cancel your holiday within 28 days of travel (except for the reasons outlined in our Covid protection), normal cancellation terms will apply.
If within 28 days of travel the DFA (for departures from Dublin or Cork) or FCDO (for departures from Belfast) advise against non-essential travel to your destination or there are restrictions in place in your destination that will significantly affect your holiday, your travel agent or a member of our team will contact you to see if you want to:
In the event that your holiday is curtailed, you can choose to receive a refund or voucher for 120% of the unused portion of your holiday (nights accommodation, ski packs, excursions).
Our Book with Confidence Guarantee is reflected in our Booking Conditions. Please read these for full details.
Are there exceptions to the travel insurance included in your Book with Confidence Guarantee?+
The Department of Foreign Affairs are recommending that travel can proceed, using a “high degree of caution”. This has been changed from their previous advice which was to “avoid non-essential travel”.
In line with these DFA guidelines, there are a couple of exceptions currently with our offer of complimentary insurance cover. In most cases you will be covered with a comprehensive travel insurance policy, with enhanced Covid-19 protection, once the security status assigned by the DFA remains at a ‘high degree of caution’ or a lesser level. This status level currently applies to Austria, France & Italy.
At present, you will not be covered if travelling to Andorra as the DFA status is currently to ‘avoid non-essential travel’, however this is under review and subject to change.
Travel Insurance will be added to all bookings made from 20th November 2020 which will be departing from Dublin, Cork or Belfast to Austria, France & Italy. Our sales team will be happy to give you additional guidance.
For further details on Topflight’s Complimentary Travel Insurance policy click here »
I booked my holiday before your new flexible terms were released. Can I still take advantage of this offer?+
Yes, you can. Our Book with Confidence Guarantee applies to all bookings made across all of our ski and summer holidays.
Will my holiday experience be different due to Covid-19?+
The unpredictable impacts of the Covid-19 mean that changes or to your holiday may occur at any time and may be made close to the date of your departure.
We may need to change or withdraw some advertised accommodation facilities and resort services to help ensure everyones’ safety. Whenever possible, we will let you know about this in advance, but sometimes it may be at short notice.
You will find further information on the changes to the holiday experience on this page.
What can we expect from the aprés-ski scene in your resorts?+
We endeavour to keep you informed about changes that may occur in our ski resorts as the situation evolves. For now, our partners are telling us that we can expect a very limited aprés-ski compared to what we may be used to.
Table service, contactless payment and social distancing measures can all be expected. This may mean that there will be restrictions to numbers at any one table when dining out.
Pre-booking will be essential.
In certain situations, face coverings may be compulsory.
As is the case at home, changes to rules are to be expected, so please travel in the knowledge that you may need to adapt to these.
Will the in-resort team's service be different this year?+
As we all try to keep face to face contact to a minimum, our service will adapt. With restricted numbers allowed into places like ski hire shops, hotel bars etc. we will not be as visible as usual.
We will not be able to host welcome meetings due to restrictions on numbers.
Rest assured, however, that the team will offer a great service from afar. They will be contactable 24/7 as they always have been, should you need them.
My city/town/region has had restrictions placed on it which state that I should not travel beyond its borders. Does this mean that I can not go on my holiday?+
As these regional restrictions are all advisory, provided your flight is still in operation and your holiday destination is not impacted, you may still take your holiday as planned.
If you are not comfortable travelling in this instance, you can check what your options are with your insurance provider.
If you do decide not to travel, cancellation charges will apply as per our terms & conditions.
One of the passengers on my booking has become unwell and cannot travel. What can we do?+
You will need to consult with your insurance provider.
What happens if the area that I am staying in goes into lockdown while I am there?+
In this instance, we will follow local health advice. It should be noted that this may mean self-isolating or restricting movements for a time.
As each situation is different, we advise that you speak to our in-resort team for the best advice. Every one of our holidays comes with the reassurance of having our team support on the ground. You should also speak to your insurance provider to discuss your options.
What happens if I go on holiday and while I am there, the Irish or Northern Irish government requests some form of restricted movement upon return from travel?+
We work hard to ensure that your holiday goes just as smoothly as possible and that you return home happy and safe.
Unfortunately, the government’s decisions to request restriction of movements upon your return home is beyond our control and the scope of our responsibility to deliver you the best holiday possible.
If you are not in a position to restrict your movements when you return home, you may decide to leave your destination early. We will, of course, happily assist you in making plans to do so, however these costs will not be the responsibility of Topflight.
What do I do if myself or one of the passengers on my booking falls ill whilst on holiday?+
You should seek medical advice.
You can contact our in-resort team to help you with this. As with all of our holidays, our team is on the ground to assist in any way that they can.
You may also need to consult with your insurance provider.