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Privacy Policy

Information Collection and Use

Tony Collins Travel Agency Limited, (registered number 91237), registered office 5th Floor Jervis House, Jervis Street, Dublin 1, Ireland, trading as Topflight is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. We collect information from you at several different points on our website including when you make a booking, request a brochure, subscribe to our newsletter, complete a survey or enter a competition.

Data Protection

Topflight is committed to protecting your privacy and information. A copy of our privacy policy is available on request from Jervis House, Jervis Street, Dublin 1. The information that we use is for the purpose of fulfilling our contract as a tour operator/holiday provider. Information that you provide us with will be held on Topflight’s computers (and in other ways) for use by us for the following purposes: (a) Booking Information; (b) Information about you (and your travelling party) may be passed to holiday providers and others and may include details such as age, religious beliefs, dietary requirements, you (or your travelling party’s) physical or mental health. This information may also be transferred abroad; (c) If you apply for insurance, then we may process information (including medical information) about you (or your travelling party) and pass it to the insurers; (d) Information supplied by you may be processed by us for Statistical Analysis and or Market Research and may in certain instances be disclosed to our agents for the purposes of fraud prevention and/or debt collection; (e) To contact you via e-mail, letter or phone with details of Topflight’s or selected suppliers’ products and services including financial services, which may be of interest to you.

By entering into a contract with us you agree to the use and disclosure of information by Topflight as described. A copy of your personal information held by Topflight can be provided on request. You have the right to have any inaccurate personal information rectified or erased.

Booking

We request information from you during our booking process. Here you need to provide contact information (like name and address) and financial information (like credit card number and expiry date). This information is used for billing purposes and to fulfil holiday bookings. We also use the information to enable us to contact you when required in connection with your bookings. As a protection against fraudulent bookings, we also record the IP address from which each booking is made.

Cookies

Our cookie policy provides information on how we use cookies.

Log Files

We use IP addresses to analyse trends, administer the site, track usage and gather broad demographic information for aggregate use.

Sharing

We only share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use a credit card processing company for all billing. We also communicate information about travelling customers on a need-to-know basis to airlines, hotels, bus companies and other partners that fulfil a part of your holiday.

Links

From time to time, this web site may contain links to other sites. Please be aware that Topflight is not responsible for the privacy practices of such other sites. We encourage you to be aware of this when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Topflight.

Newsletter

If you subscribe to our e-mail newsletter, we ask for contact information - your name and e-mail address at minimum, with the option to provide additional information.

Brochure Requests

If you ask us to send you a printed holiday brochure, we ask for contact information - your name and postal address at minimum, with the option to provide additional information.

Surveys & Contests

From time-to-time our site may request information from users via surveys or competitions. Participation in these surveys or competitions is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as age range). Contact information will be used to notify the winners and award prizes. Survey information will be used to help us improve the usability of our systems.

Security

We take every precaution to protect all information collected. Sensitive information which you submit via the website is both communicated to us and stored in a secure manner. All personal information communicated to us as part of a booking is submitted over a secure channel, protected using SSL or TLS encryption with 128-bit key length (the strongest supported by modern browsers). You can confirm this by looking for the "secure site" indicator on your web browser, which typically appears as a padlock or key. For information held on file, access is restricted to only those staff that require that information to perform a specific job. All employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, you can e-mail info@topflight.ie

Communications relating to Bookings

We communicate with customers in relation to their current holiday bookings. This communication may be by e-mail, conventional post, telephone, fax or other suitable medium. This communication is essential to the proper service of bookings and orders and must therefore take place regardless of the customer'S consent to other (non-booking-related) communication.

Correction/Updating Personal Information

In the event of a change to personally identifiable information (such as postal address), our staff can make such a change on a user'S behalf, subject to identity checks.

Consent

Except where an actual booking or other business transaction is concerned, we communicate with you only where consent is given. We track consent to e-mail and conventional post communication and you may review or revoke this consent at any time. Every edition of a newsletter offers a quick unsubscribe link.

Notification of Changes

If we decide to change our privacy policy, we will note this on our Homepage so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by e-mail. You will have a choice as to whether or not we use your information in this different manner.

Request a Quote

Please fill in the form below to request a Quote for the chosen property. If you have any questions at all please use the Other Comments section below and we'll do our best to answer them for you as quick as we can! Happy Holidays!

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