General Holiday Information
The star ratings used on hotels throughout
the brochure are the official ratings awarded by the national tourist
authority, where available. Where, in our judgement, a hotel deserves a grading
higher than the normal grading, Topflight have awarded a ”Plus” symbol to
indicate this. Where official ratings are not available, we have awarded a
Topflight star rating to guide you with your choice of accommodation. In
Andorra there is no official grading of hotels or apartments. The management of
Topflight have vetted all named accommodation and awarded them stars to
indicate, in our opinion, the standard of these properties in comparison to
other properties within Andorra and France only. Standards of hotels in Andorra
and Bulgaria don’t necessarily compare with hotels in Austria or Italy.
Variations of facilities and standards within the same hotel or apartment
category can be significant. In our opinion the difference in price charged by
Topflight will be a fair reflection of this.
All accommodation named in our brochure has
been inspected by our local agents or by the management of Topflight, and is of
good standard. However, don’t always expect things to be the same as you are
used to in Ireland as customs and service usually differ from country to
country. For instance, twin beds in Europe may consist of two separate
mattresses and duvets contained in one large frame. Most hotels have rooms that
will take an extra bed, if required. These beds may be foldaway beds or sofa
beds. Soap is not always included in rooms. Linen may be changed only once a
week. Single rooms are available on request and a supplement is payable. In
addition the payment of a supplement does not necessarily mean that a twin room
will be provided for sole use. Often single rooms are purpose built and
intended for sole use only. Annexes to hotels may be directly owned and
controlled by the hotel or contracted in private houses, within walking distance
of the hotel. Guests with accommodation in annexes have full use of all main
Room or apartment measurements specified
throughout this brochure are approximate. Use only as a guideline.
VACATION OF ROOMS
Rooms are not usually ready or available
before midday on the day of your arrival. On day of departure you may be asked
to vacate your room in the morning, usually before midday.
To qualify for the reduction in hotels, one
child must share a room with two full fare paying passengers. Child age is from
2 –11 years inclusive. Infants (i.e. children under 2) pay 32 plus any applicable charges made by some hotels for cots or high
chair. Cot charges are generally payable locally, prices vary from hotel to
There is a set charge of €32 for infants
who have not reached their 2nd birthday before the date of return. All infants
must sit on an adults lap during the flight.
If you book half board, you will usually
receive dinner on the day of arrival and breakfast on the day of departure.
However, for late arrivals (after the hotel restaurant is closed) clients will
normally receive a cold plate of limited choice and for early morning
departures breakfast may not be available or a restricted choice may apply. It
is possible that you may miss a meal due to the time of arrival or departure
from your hotel.
If vegetarian meals are required, these
must be requested from and confirmed by Topflight at time of booking. In
Europe, breakfast is usually continental style unless otherwise stated. Most
hotels require guests to order dinner from the menu the previous evening or at
breakfast each morning. This is to ensure that produce can be ordered fresh
each day. Some hotels require guests to share tables at mealtimes.
The number of free drinks given in a hotel
is at the discretion of the hotelier.
Self-catering apartments are based on
occupancy as described in the brochure and may vary in standard and size. Linen
is provided unless otherwise indicated, while towels and soap may not be.
Guests may need to make their own beds on arrival. Cleaning is generally once a
week on arrival. Some apartment accommodation in Andorra, France and Italy
require a deposit on arrival against breakages. Studios and apartments may not
always be ready for immediate occupation on your arrival, as the accommodation
needs to be cleaned and checked after the departure of the previous week’s
guests. We will of course make every effort to ensure your accommodation is
available as close to your arrival as possible. As deposits are normally held
by the accommodation owner/management and not Topflight, we cannot become
directly involved in situations or disputes that may occur. Credit cards and
cheques are generally not accepted.
Self-catering studios and apartments in
France are compact in size.
Local tax applies in most resorts and to
certain properties. These can vary on your chosen destination.
ANONYMOUS SNOW PENSIONS/APARTMENTS
If you book more than one room in anonymous
pensions/apartments and are not a family group of the same name, accommodation
may be in different pensions in the same resort. We do not guarantee all
pensions used are featured in the brochure or website.
The Topflight Representative is there to
make your holiday more enjoyable and to help you with any queries which you may
have. Should you have any issues or queries regarding your holiday, please
contact your holiday representative in resort.
Any resort facilities shown in our brochure
are only an indication of the facilities that are usually available in that
particular resort. Topflight do not have control over local facilities and
activities. These can be withdrawn or changed locally without notice. If you
have an interest in a particular facility (e.g. kindergarten or crèche) it is
important to check with our reservations department close to departure for
up-to-date information. Topflight will not accept any responsibility for
failure to do so.
The safety of children is considered
paramount. Parents should check that they are happy with operated clubs,
playgrounds and facilities provided by the accommodation of residence. Always
familiarise yourself with the pool areas and depths.
Many resorts are continuing to develop the
local economies and tourist industry, as well as making improvements to
existing resorts. This means that in some resorts there may be building work
and renovation programmes in place. We cannot predict when building work is
likely to happen but when we do know, we will tell you.
PASSPORT & VISA REQUIREMENTS
All Irish nationals including infants
require a valid passport in their own name when travelling on holiday to any
destination in the Topflight brochure, except in the case of holidays to the
USA. Irish nationals are not required to obtain a visa for any holidays in this
brochure. Passports should be valid for at least 6 months before your departure
and after your expected return to Ireland. Non Irish nationals should consult
their embassy for appropriate requirements at time of booking. Topflight will
not accept responsibility for any passport related problems. For security
reasons, the name on your flight ticket must agree with the name on your
Usa Visa Requirements
Machine Readable Passports: Since 26th
October 2004, passengers entering the US under the Visa Waiver Program (VWP)
are required to hold a machine readable passport (MRP). If any person who is a
citizen of VWP (i.e. Irish citizens/holders of Irish passports) does not have a
MRP, then they will need to obtain a U.S. non-immigrant visa prior to
departure. Children over 16 years must hold a valid MRP. Under 16 years of age:
Children who have previously been added to a parent’s passport will also be
required to have a MRP in their own name or to have a U.S. visa issued to them
affixed to the passport in which their name appears. Any passport issued after
26th October, 2006 must have a digital photograph otherwise the passport holder
must obtain a visa to travel to the USA.
From 12th January 2009 all guests
travelling to USA must complete an ESTA (Electronic System for Travel
Authorisation). Travellers who have not received ESTA approval may be denied
boarding, experience delayed processing or be denied admission at a US port of
Entry. Guests must apply for approval before they travel. This can be done
online at https://esta.cbp.dhs.gov.
Airline regulations vary but it is generally
accepted that most airlines refuse to carry women who are more than 28 weeks
pregnant by their return journey date. Contact your travel agent for any
additional information. We also advise checking with your doctor prior to
The aircraft captain has the legal right to
deny boarding or off-load passengers s/he deems unfit to travel due to the
influence of alcohol or drugs and therefore appears likely to cause a
disturbance. If a passenger is off-loaded or denied boarding on the outward
journey from Ireland, the holiday may be forfeited and no money refunded.
Anyone denied permission to board the plane on the return journey must make
their own travel arrangements and at their own cost.
BROCHURE ACCURACY & PRICES
The Organiser has used its best endeavours
to ensure that the information contained in this brochure is current and
accurately represents the holidays on offer. However, for example, facilities,
special attractions and services may not be open or available due to renovation
or maintenance work, low occupancy levels, adverse weather conditions, etc.
Unfortunately, such changes are beyond our control and we reserve the right to
change the particulars in this brochure. Where we are aware that a facility or
service advertised in this brochure will not be open or available during the
period of your holiday, we will take steps, wherever possible, to notify you
prior to travel. This brochure was published in August 2011 and the details and
prices contained in it are valid from August 2011 until publication of any
revised edition. Holidays in this brochure operate from November 2011 to April
2012. All information is correct at time of going to press but subject to
change without notice.
Bookings made within 14 days of departure
will incur a late booking fee of e15 per person.
Baggage allowance and hand luggage details
can be found on your travel documents (emailed prior to your departure).
Charges will be incurred for excess baggage. Please check for baggage allowance
at time of booking.
Please be advised that guests who leave
items in resort should make a claim through their insurance. Topflight cannot
be held responsible for items left in resort or arrange for return of these
items to Ireland.
WHILST ON HOLIDAY
If you wish to make changes to the booked
holiday arrangements whilst in resort, for example changing duration of
holiday, upgrading accommodation or changing resort, you shall pay any extra
charges in resort. All changes are to be notified to Topflight in writing,
whether through your local representative/ agent or if this is not possible
through our head office in Dublin.
• The accommodation is to be used solely
for those named on your invoice unless otherwise agreed in writing with us.
• You are responsible for any damage caused
to your accommodation during your stay, unless this damage is caused by an
unknown third party. Any justifiable charges made by the owner or hotel manager
must be paid by you in resort.
HEALTH & SAFETY STANDARDS
Health and safety standards in some
countries may not reach the same level as those enjoyed in Ireland, although
all properties comply with applicable local and/or national health and safety
laws. Monitoring and enforcement of such are subject to the regulations of each
country. We therefore advise clients to take all reasonable precautions while
HEALTH ON HOLIDAY
So as to avail of any necessary healthcare
through the public system of the countries of the European Union or European
Economic Area while you are travelling, you are strongly advised to obtain a
European Insurance Card from your local Health Service Executive office.
All holidays in this brochure are subject
to additional fuel charges imposed by airlines should the cost of fuel rise
significantly. Such surcharges are outside of Topflight’s control.
Please refer to the information on resort
pages for approximate transfer times and other details. These do not, however,
allow for delays which may be caused by waiting for other incoming flights or
local traffic conditions etc. In some cases, access by coach into accommodation
is restricted. Holidaymakers may not therefore be transferred directly to the
main entrance, and it may be necessary to walk a short distance with luggage.
Topflight is committed to protecting your
from Topflight, 3rd Floor, Jervis House, Jervis Street, Dublin 1. The
information that we use is for the purpose of fulfilling our contract as a tour
operator/holiday provider. Information that you provide us will be held on
Topflight’s computers (and in other ways) for use by us for the following
(a) Booking Information:
(b) Information about you (and your
travelling party) may be passed to holiday providers and others and may include
things such as age, religious beliefs, dietary requirements, your (or your
travelling party’s) physical or mental health. This information may also be
(c) If you apply for insurance, then we may
process information (including medical information) about you (or your
travelling party) and pass it to the insurers;
(d) Information supplied by you may be
processed by us for Statistical Analysis and or Market Research and may in
certain instances be disclosed to our agents for the purposes of fraud
prevention and/or debt collection;
(e) To contact you via email, letter or
phone with details of Topflight’s or selected suppliers’ products and services
including financial services, which may be of interest to you.
By entering into a contract with us you
agree to the use and disclosure of information by Topflight as described. A
copy of your personal information held by Topflight can be provided on request.
You have the right to have any inaccurate personal information rectified or
Important Ski Holiday Information
Topflight have arranged pre-bookable ski
packs in all our featured resorts. These include the hire of skis, boots,
snowboards, tuition, lift passes and special ‘First Time Ski/Snowboard’ packs.
Details of costs etc. are featured in the resort guide on each page. Please
indicate your requirements when booking. Our “First Time Ski/Board” pack prices
generally represent a saving on resort prices. All First Time Ski &
Snowboard packs are strictly for clients who have not skied before.
Unused Ski Packs
If you are ill or injured and can no longer
use your pre-booked ski packs, you should first try to claim a refund locally
from the suppliers. Our representatives will be pleased to help if required. If
you are unable to secure a refund locally, you should claim for a proportionate
refund through your travel insurance.
We have an excellent working relationship
with sports shops in each resort. They are selected for the quality of their
equipment, competitive prices and the service they provide to all Topflight
clients. Some ski-hire shops charge a small insurance premium against damage to
the equipment. In Livigno there is a charge of approximately 20 compulsory insurance per person. Topflight recommends that all
children/youths wear protective helmets whilst skiing.
FIRST TIME SKI & BOARD PACKS
First Time Ski & Snowboard packs are
strictly for clients who have never skied before.
NAMES ON BOOKING
When making a booking please ensure that
names given are as per names on passport.
Changes to names at a later date will incur an administration fee.
Extremely high standards of instruction are
offered in all Austrian Ski Schools. Classes are graded according to ability.
Classes are generally available morning and afternoon, Sunday to Friday and
last for 4 hours daily.
Andorra ski school enjoys a reputation as
one of the best in Europe. Classes for beginners and other grades are generally
for three hours daily and are available morning and afternoon, 15 hours weekly.
Ski school is generally one session of 2 -
3 hours for 5 or 6 days, depending on the resort. Excellent tuition available
for beginners & intermediates.
France offers an excellent standard of ski
instruction. Ski schools prefer to know the level of tuition required by guests
in advance. Please indicate whether you are a beginner, intermediate or
advanced skier on arrival.
Ski schools vary from resort to resort. In
general they offer 4 hours of tuition per day.
Ski schools in some resorts are closed on
Christmas Day and New Year’s Day. We regret that no refund is available for
NO SNOW GUARANTEE
All resorts in Topflight’s brochure are
chosen for their range of skiing and their reliable snow record. However, in
the interests of our clients Topflight give you full protection against lack of
If there is no snow in your resort and all
the lifts are closed for more than a day we provide free transportation to the
nearest skiable resort or glacier within 2 hours driving time. In the event of
this not being possible, Topflight’s special ski insurance includes
compensation of 20 per day for each
complete day that you are unable to use your lift pass or ski school.
HIGH ALTITUDE RESORTS
Topflight offers a number of high altitude
and glacier resorts. Glacier skiing does not mean ice, it just means that the
mountain is high enough to have snow all year round. Glaciers generally have a
good variety of beginners’ slopes in addition to pistes for intermediate and
UPGRADE OF SKI EQUIPMENT
When you travel with Topflight, we charge
only a standard rate for ski, boot and snowboard hire. As we always deal with
reputable ski rental shops, the equipment you get is generally more than
adequate, even for advanced skiers. In Austria and France, most resorts offer
carvers as the basic ski type. And
should you wish to upgrade to a higher specification, this can be arranged
locally in our ski rental shops at very competitive rates.
CARRIAGE OF SKIS/BOARD
With a growing number of passengers taking
their own equipment with them, it is important to note that airlines will not
guarantee the carriage of the ski equipment. A charge will be made by the
airline for the carriage of skis/boards. See individual resort pages for
charges on Topflight charter flights.
Austria & Italy:
Lift passes are pre-bookable in all our
resorts. Some resorts offer a choice of lift pass, i.e. local or whole area
lift pass. Details of lifts covered are given in the ski pack price panels on
resort pages and you can choose accordingly. Points cards and shorter duration
lift passes can be purchased in the resort.
Area Lift Pass & Local Lift Pass: The
area lift pass allows full use of the whole area lift system while the local
pass may only be used in the main skiing area of your chosen resort. Photo ID
is required for all lift passes.
In Andorra, there is only one type of lift
pass and all skiers are required to purchase one. Lift passes sometimes require
a passport size photo. See resort page for details.
Lift passes vary between resorts, you will
find prices quite competitive compared to other European countries.
In many resorts throughout Europe a
refundable deposit of up to €10 per person is
payable locally for the key card lift pass. This deposit should be re-claimed
direct from lift pass company not from your resort representative.
All beginners will need a lift pass of some sort and should consider their
options carefully, taking advice from Topflight’s experienced staff or their
Travel Agent. Generally, it is better to use points cards for the first few
days and depending on the progress made, a lift pass may be purchased locally for the remainder of the
holiday. If snow conditions are poor then beginners will be taught on the upper
slopes; in this case a lift pass will be required.
Points cards are a system designed to allow
beginners to pay as they use the lift system. A small beginner’s lift may use
up 1 point, whereas a cable car to the top of the mountain may require 5. The
points card system should result in a considerable saving.
Senior Citizens and Youths:
A number of lift companies offer
senior citizens reductions on lift
passes. These may be booked locally. Reduced rate youth passes may be